Privacy Policy
Your privacy is important to Lowbake Australia Pty Ltd. This privacy statement provides information about the personal information that Lowbake Australia Pty Ltd collects and uses that information. We support the right of personal privacy and corporate security on the Internet.
We keep all information you provide us with completely confidential, regardless of how the information was provided (web, email, phone, fax, or written correspondence).
All personal information submitted for billing and record keeping purposes will be kept strictly confidential and used solely for internal purposes by our staff, authorised affiliates; for the strict purpose for which it was intended, and for the benefit of the customer.
We agree not to sell, rent, share or release this information to any other individual, entity or third party, for any reason, without the specific written consent of the customer; with exception as required by law, regulation or governmental authority. Only those employees with relevant business duties (i.e. support staff) may access personal information, and only to perform their required duties. They are subject to dismissal for any privacy violation. We do use cookies, but only to track anonymous usage of our website. Your visit is entirely private and anonymous.
National Privacy Principles
We are bound by and comply with the National Privacy Principles, as provided in the Federal Privacy Act 1988.
Security Information
Lowbake Australia Pty Ltd will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information. Lowbake Australia Pty Ltd will store all the personal information you provide [on its secure servers]. Information relating to electronic transactions entered into via this website will be protected by encryption technology.
Contact Information
We invite you to contact us if you have questions about this policy. You may contact us by mail at the following addresses:
Lowbake Australia Pty Ltd
ABN: 31 006 921 722
Phone: 03 9794 8533
20 Luisa Ave, Dandenong South VIC 3175
Changes to our Privacy Policy
From time to time it may be necessary for us to revise our privacy policy. Any changes will be in accordance with the Privacy Act 1988 and the National Privacy Principles. If you require any further information about the Privacy Act 1988 and the National Privacy Principles, you can visit the Federal Privacy Commissioner’s website at www.privacy.gov.au
Shipping and Returns
Flat rate delivery
Lowbake Australia Pty Ltd offers a flat rate delivery service in the metropolitan area by one of our preferred courier companies. Country destinations will be quoted.
When will my parcel arrive?
Delivery times may vary according to shipment destination.
How much will my parcel cost to deliver?
Size, weight and the distance your parcel has to travel will all determine how much your freight will cost and delivery time.
Refund Policy
If the goods were damaged in transit or were faulty in some manner, please contact us within 24 hours of receiving the goods. We will organise for the return of the goods and arrange a credit towards your next purchase or send a replacement product. The customer will incur the cost of return postage and be credited the purchase price only.